Scaling AI agents without observability introduces cost risk, blind spots in behavior, and increased complexity in controlling data access and actions.

In this session, Rodrigo Moreno and Flavia Sacramoni (IT Ops & Governance Managers at Banco BV) will share their observability maturity journey and how that foundation enabled them to build Titan, an internal platform to standardize and govern AI agents in a regulated financial environment. They embedded Datadog’s LLM Observability from the start to monitor behavior, track token usage, enforce guardrails, and debug production issues.

With more than 30 agent-powered applications in production and over $11 million in value captured in 2025, they’ll share what it takes to move from experimentation to a governed, production-grade AI platform.

You will leave with a practical framework to build and operate AI agent programs at scale, covering how to monitor agent behavior and costs while enforcing safety and compliance guardrails.